do u know this song?

[damberge@spock.fmi.uni-passau.de (Michael Damberger)]

about 5 years ago (or longer) I recorded the following song
by a female artist, very soft music,
very emotional, could be known by people reading this newsgroup.

excerpts of the lyrics:

"I go down to the lobby
 and everybody stares they say
 take off that foolish hat
 what may I say

 ...
 everybody says
 the snow is getting deeper
 don't go out there
 you can't leave him like that
 go back upstairs

 so I run down the firestairs [or so]
 ...
 I run down the mainstreet
 and knock some people down they say
 I know their lips are moving
 I hear no sound
 
 ...
 this is the darkest hour
 this is my finest moment
 you can leave him like that
 he'll be ok
 
 so I go down to the lobby
 I know it, I know it"

I really would like to know, who sings this? 
Thanx in advance for any help.